Terms & Conditions - Nayara Holidays

Welcome to Nayara Holidays. By using our services, you agree to the following Terms & Conditions. Please read them carefully before making any booking.

1. Booking & Confirmation

  • All bookings must be made through our official website, phone, or WhatsApp.
  • A booking is confirmed only after receiving the required advance payment.
  • Customers must provide accurate personal and travel details at the time of booking.

2. Payment Policy

  • Partial or full payment is required to confirm your booking.
  • The remaining balance must be paid before or during the trip as agreed.
  • Payments can be made via bank transfer, UPI, or other accepted methods.

3. Cancellation & Refund

  • Cancellation requests must be made in advance via phone or WhatsApp.
  • Refunds (if applicable) depend on the cancellation time and service terms.
  • Certain bookings (hotels, vehicles, peak season tours) may be non-refundable.
  • Processing time for refunds may take 5–10 business days.

4. Pricing & Changes

  • Prices are subject to change based on availability, fuel costs, and seasonal demand.
  • Pure Planet Travels reserves the right to modify itineraries due to weather, road conditions, or unforeseen circumstances.

5. Travel Responsibilities

  • Customers must carry valid ID proof during travel.
  • Travelers are responsible for their personal belongings.
  • Any damage caused to vehicles or hotel property will be charged to the customer.

6. Vehicle & Transport Policy

  • Vehicles are provided as per booking (subject to availability).
  • AC may be switched off in hilly areas or when required for safety.
  • Driver duty hours and night charges (if applicable) must be respected.

7. Hotel & Accommodation

  • Hotels are provided as per package or availability.
  • Check-in and check-out timings must be followed.
  • Any extra services (room service, laundry, etc.) are chargeable directly.

8. Liability

  • Pure Planet Travels acts as a travel facilitator and is not liable for Delays due to weather, traffic, or natural disasters Loss, injury, or damage during the trip
  • Third-party service issues (hotels, transport partners)

9. Code of Conduct

  • Travelers are expected to behave respectfully with staff, drivers, and locals.
  • Any illegal or inappropriate behavior may result in trip termination without refund.

10. Force Majeure

  • Nayara Holidays is not responsible for cancellations or changes due to events beyond control such as natural disasters, strikes, or government restrictions.

11. Changes to Terms

Nayara Holidays reserves the right to update these Terms & Conditions at any time. Changes will be effective once posted on the website.

12. Contact Us

For any queries or support: 📞 Phone/WhatsApp: +91 70024 77060